Effective January 2026
This Digital Delivery Policy explains how digital gift cards are delivered and the timeframes that apply.
This policy applies to all digital gift card purchases made through programs operated by MEMBERBenefits Pty Ltd, including Employee Benefits Program, Presidential Card, Member Benefits, Perkly, and whitelabel client programs.
In this policy, “we”, “our”, and “us” refer to MEMBERBenefits Pty Ltd. “You” refers to the purchaser or nominated recipient.
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1. Digital products only
We supply digital gift cards only.
No physical cards or goods are delivered.
Digital gift cards are issued as:
•Unique digital codes
•Access links
•On-screen delivery with email confirmation
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2. Delivery method
•Digital gift cards are delivered by email to the address provided at checkout
•Some gift cards may also be displayed on-screen once issued
•Delivery depends on payment clearance and provider system availability
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3. Delivery timeframes
Delivery timeframes are estimates only.
BPay
•Orders are processed after payment has fully cleared
•Delivery may take up to 48 hours
•Orders placed on weekends or public holidays are processed on the next business day
PayID (when available)
•Orders are processed during Australian business hours only
•Delivery usually occurs within 2 to 3 business hours after cleared payment
Credit card (API-enabled)
•Payment is usually confirmed instantly
•Digital gift cards are typically delivered immediately or within minutes
•Delivery depends on provider systems and availability
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4. Business hours
Business hours are:
•Monday to Friday
•Excluding Victorian and national public holidays
Orders requiring manual review or payment confirmation are handled during business hours only.
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5. Delivery delays
Delivery may be delayed due to:
•Payment clearance delays
•Weekends or public holidays
•Provider outages or maintenance
•High transaction volumes
•Incorrect or incomplete email details
We are not responsible for delays outside our reasonable control.
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6. Your responsibility
You are responsible for:
•Providing a correct email address
•Checking junk or spam folders
•Ensuring the recipient can access the delivery email
Once delivered, digital gift cards are treated as cash.
Lost, deleted, forwarded, or misused digital gift cards cannot be replaced unless required by law or permitted by the issuing provider.
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7. Non-delivery or errors
If a digital gift card:
•Is not delivered
•Is delivered to the wrong email due to a system error
•Contains an error preventing use
Contact us within 14 days of purchase at:
info@memberbenefits.com.au
Include:
•Order number
•Purchaser name
•Recipient email
•Description of the issue
We will investigate and work with the issuing provider to resolve the issue.
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8. Australian Consumer Law
This policy does not limit your rights under the Australian Consumer Law.
You may be entitled to a remedy if a digital gift card is:
•Not delivered
•Issued incorrectly
•Faulty or unusable
More information is available at:
consumerlaw.gov.au
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9. Changes to this policy
We may update this policy from time to time.
The current version will be published on our website